Privacy policy

Privacy Policy

Last Updated: September 24, 2025

Risontitanium operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a carefully curated shopping experience (collectively referred to as the "Service"). The Service is powered by Shopify, which enables us to deliver it to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make purchases or other transactions through the Service, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, and disclosure of your personal information, this Privacy Policy shall prevail.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read and understood how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "Personal Information," we refer to information that identifies you or other individuals, or is reasonably associated with you or them. Personal Information does not include information collected anonymously or information that has been de-identified, meaning it can no longer identify you or be reasonably linked to you. Depending on how you use the Service, your country of residence, and as permitted or required by applicable law, we may collect or process the following categories of Personal Information, including inferences drawn therefrom:

  • Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations, and other payment details.

  • Account Information: Including your username, password, security questions, preferences, and general settings.

  • Transaction Information: Including items you view, add to cart, add to wishlists, or purchase, return, exchange, or cancel, and your historical transaction records.

  • Contact Records: Including information you provide when contacting us, such as the content of customer support inquiries.

  • Device Information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: Including information related to your use of the Service, such as how and when you use or browse the Service.

Sources of Personal Information

We may collect Personal Information from the following sources:

  • Directly from you: Including when you create an account, access or use the Service, contact us, or otherwise provide Personal Information to us.

  • Automatically through the Service: Including information collected from your device when you use our products or services or visit our website, and information obtained through the use of cookies and similar technologies.

  • From our service providers: Including when we engage them to provide specific technologies and to collect or process your Personal Information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the services you use, we may use Personal Information for the following purposes:

  • To Provide, Customize, and Improve the Service: We use your Personal Information to provide the Service, including fulfilling contracts with you; processing payments; arranging shipping for orders; remembering your preferences and items of interest; sending you account-related notices; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipping; assisting with any returns or exchanges; supporting review publication; and creating a personalized shopping experience for you, such as recommending products related to your purchase history. This may include using your Personal Information to better tailor and improve the Service.

  • Marketing and Advertising: We use your Personal Information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, SMS, or post, and displaying online advertisements for products or services on the Service or other websites based on your previous purchases, items added to your cart, and other activities on the Service.

  • Security and Fraud Prevention: We use your Personal Information to verify your account; provide a secure payment and shopping experience; detect, investigate, or take action regarding potential fraud, illegal, dangerous, or malicious activities; safeguard public safety; and maintain the security of our services. If you choose to use the Service and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other access details with others.

  • To Communicate with You: We use your Personal Information to provide you with customer support, respond to your requests, deliver efficient service, and maintain our business relationship.

  • Legal Reasons: We use your Personal Information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies; to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings; and to process or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In specific circumstances, we may disclose your Personal Information to third parties for legitimate purposes within the scope of this Privacy Policy. Such circumstances may include:

  • Disclosure to Shopify, vendors, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).

  • Disclosure to business and marketing partners for providing marketing services and serving advertisements to you. For example, we work with third-party services through Shopify to support personalized advertising based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their respective privacy notices. Depending on your country, you may have the right to request that we stop sharing your information for targeted advertising and marketing promotions based on your online activities across different merchants and websites. 

  • When you instruct, request, or otherwise consent to our disclosure of specific information to a third party, such as for product shipping, or through your use of social media widgets or login integration features.

  • Disclosure within our affiliated companies or corporate group.

  • In connection with business transactions such as mergers or bankruptcy; to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce any applicable Terms of Service or policies; and to protect or defend the Service, rights, and the rights of our users or others.

Relationship with Shopify

The Service is hosted by Shopify, which collects and processes Personal Information about your visit to and use of the Service in order to provide and improve the service for you. Information you submit to the Service will be transferred to and shared with Shopify and potentially other third parties who may be located outside your country of residence, in order to provide and improve the service for you. Additionally, to help protect, develop, and improve our business, we use certain Shopify enhancements that integrate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhancements, Shopify may use Personal Information we collect about your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for the processing of your Personal Information, including responding to your requests to exercise your rights regarding your Personal Information used for the purposes described above. To learn more about how Shopify uses your Personal Information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your country, you may exercise certain rights regarding your Personal Information [here/Shopify Privacy Portal Link].

Third-Party Websites and Links

The Service may provide links to websites or other online platforms operated by third parties. If you visit these websites that are not affiliated with or controlled by us, please be sure to review their privacy and security policies and other terms of service. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found thereon. Information you provide on public or semi-public platforms, including information you share on third-party social networking platforms, may also be viewable by other users of the Service and/or users of those third-party platforms, and its use by us or third parties is not restricted. The provision of such links by us does not, by itself, constitute an endorsement of the content of such platforms or their owners or operators, unless otherwise stated in the Service.

Children's Data

The Service is not intended for children, and we do not knowingly collect any Personal Information from minors under the age of majority in your jurisdiction. If you are a parent or guardian and discover that your child has provided us with Personal Information, please contact us using the details provided below to request deletion. As of the effective date of this Privacy Policy, to our knowledge, we have not "shared" or "sold" (as defined by applicable law) the Personal Information of consumers under 16 years of age.

Information Security and Retention

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, any information you send to us may not be secure during transmission. We advise you not to send sensitive or confidential information to us through unsecured channels.

We retain your Personal Information for as long as necessary depending on various factors, such as the need to maintain your account, provide the Service, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your country of residence, you may have some or all of the following rights regarding your Personal Information. However, these rights are not absolute, may only apply in specific circumstances, and we may deny your request where permitted by law.

  • Right to Access/Know. You have the right to request access to the Personal Information we hold about you.

  • Right to Deletion. You may have the right to request that we delete the Personal Information we maintain about you.

  • Right to Correction. You may have the right to request that we correct inaccurate Personal Information we maintain about you.

  • Right to Portability. In specific circumstances and subject to certain exceptions, you may have the right to receive a copy of the Personal Information we hold about you and to request that we transmit it to a third party.

  • Right to Opt-Out of Sale/Sharing or Targeted Advertising. Depending on your country, you may have the right to opt-out of the "sale" or "sharing" of Personal Information, or to object to our processing of your Personal Information for purposes of "targeted advertising" (as defined by applicable privacy laws). Please note that if you access our website with the "Global Privacy Control" opt-out preference signal enabled, we will automatically treat this as a request to opt-out for the device and browser you use to access the website, depending on your location. If we can associate the device sending the signal with a specific Shopify account, the opt-out request will also be applied to that account. To learn more about the Global Privacy Control, please visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals your web browser or device may send.

  • Managing Communication Preferences. We may send you promotional emails, and you can stop receiving these at any time by using the unsubscribe option included in our emails. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders.

You can exercise any of the above rights by contacting us at the location indicated in the Service or using the contact details provided below. To learn more about how Shopify uses your Personal Information and any rights you may have (including rights related to data processed by Shopify), please visit: https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.

Complaints

If you have concerns about how we handle your Personal Information, please contact us using the details provided below. Depending on your country, you may have the right to appeal our decisions; you can contact us using the details below or file a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your Personal Information outside of your country of residence.

If we transfer your Personal Information outside the European Economic Area or the UK, unless the destination country has been deemed to provide an adequate level of data protection, we will use recognized data transfer mechanisms, such as the Standard Contractual Clauses issued by the European Commission, or any equivalent contracts issued by the relevant UK authority.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our privacy practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide any notice required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any rights you may have, please call [15009257918], or email us at Risontitanium@aliyun.com.