Refund policy

Returns & Refunds Policy

30-Day Return Policy
We offer a 30-day return policy from the date you receive your item(s). To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at Risontitanium@aliyun.com. Please note that items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, please contact us at Risontitanium@aliyun.com.

Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately. We will evaluate the issue and make it right.

Non-returnable Items
Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom products (e.g., special orders or personalized items)

  • Personal care goods (e.g., beauty products)

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific product.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

EU 14-Day Cooling-Off Period
Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As stated above, the item must be unused and in its original condition. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, your refund will be processed within 10 business days, and a credit will be applied to your original payment method. Please note that your bank or credit card company may take additional time to process and post the refund.

If you haven’t received your refund within 15 business days after our approval, please contact us at Risontitanium@aliyun.com.