Shipping policy

Global Shipping Policy

Thank you for visiting Rison Titanium! To ensure a smooth and pleasant shopping experience, please carefully read our shipping policy before placing your order. This policy applies to all cross-border eCommerce orders globally.

1. Shipping Regions

We currently offer shipping services worldwide, covering all countries and regions. No matter where you are, we are committed to providing you with efficient and secure delivery services.

2. Shipping Methods

We work with globally renowned logistics companies to ensure that your orders are delivered quickly and securely:

DHL

FedEx

At checkout, you can choose your preferred shipping method. The choice of shipping method will affect the shipping cost and estimated delivery time.

3. Order Processing Time

All orders will be processed within 1-3 business days. Processing times may vary depending on inventory, order volume, and other special circumstances.

4. Shipping Time

Standard Shipping: Typically completed within 7-16 business days. The exact shipping time depends on your order destination.

Expedited Shipping: If you need faster delivery, you can choose expedited shipping, which typically takes 3-7 business days.

Please note that shipping times are estimates and may be affected by carriers, customs, or other uncontrollable factors.

Receiving Time = Picking Time + Shipping Time

5. Shipping Fees

Shipping Cost Calculation: The shipping cost will be automatically calculated based on the weight of your order, the destination country, and the chosen shipping method. You will see the specific shipping cost at checkout.

Free Shipping Policy: For eligible orders, we offer worldwide free shipping. Please refer to our website for specific conditions of the free shipping offer.

6. Customs Duties and Import Taxes

For all international orders, customers may be responsible for customs duties and import taxes in the destination country. The amount of these fees depends on local laws and regulations, and the customer is responsible for covering them. We recommend that you check your country’s import policies and tax regulations before purchasing.

7. Order Tracking

Once your order has shipped, we will send you a tracking number via email. You can track your order on the DHL or FedEx website. You can also contact our customer service team at any time to get the latest order updates.

8. Damage and Loss

If your package is damaged or lost during shipping, please contact our customer service team immediately. We will assist you in handling the compensation process and communicate with the carrier to resolve the issue.

9. Address Issues

To avoid delays or non-delivery due to incorrect address information, please ensure that you provide a complete and accurate shipping address. If issues arise due to incorrect or missing address details, the cost of reshipping will be borne by the customer.

10. Order Changes and Cancellations

We strive to process orders as quickly as possible once received, but once an order enters the shipping process, we will not be able to make changes or cancellations. If you need to make changes or cancel your order after submission, please contact our customer service team promptly, and we will do our best to assist you.

11. Customer Service

If you have any shipping-related questions or concerns, please feel free to contact our customer service team. We will provide prompt assistance. You can contact us through: risontitanium@aliyun.com

Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we could’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused ,new and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Such as Customized products.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without our approve.

There are certain situations where we could not offer refund :

Product obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you

of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain

amount of days.(the bank needs days to deal with international refund ,hope you can understand)

We will refund full item value price but not shipping cost ,as shipping cost had paid to the shipping company .

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

We can replace item if our customer choose wrong size or it itself is defective or damaged.Buyer pays both ways shipping (return + reship), plus any

price difference on items （if there is）. If you need to exchange it for the same item, send us an email at {risontitanium@aliyun.com} and send your

item to our warehouse. TEL:+8615877510850.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned

item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to

the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to our warehouse with good condition. TEL:+8615877510850.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost

of return shipping will be deducted from your refund.

From our experience,please return your item back by post office not by commercial express ,as commercial express may need pay for tax,we will not pay

for return tax.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that

we will receive your returned item.